Refund policy

Refund & Return Policy

At Driplordz, we strive to ensure that every order meets your expectations. If you experience any issues with your order, please review our policy below.

Returns & Exchanges for Wrong Size or Accidental Orders

If you have ordered the wrong size or placed an order by mistake, we are happy to assist you with an exchange or return, subject to the following conditions:

  • You must contact us within 3 days of the product being delivered to you.
  • An unboxing video (recorded from the moment the package is opened without any cuts or edits) is mandatory.
  • Clear photos of the product must be provided.
  • The product must be unused, unwashed, unworn, and in its original condition, with all tags and packaging intact.
  • Only the shipping charges for the return and replacement shipment will be borne by the customer.

Requests made after the 3-day window may not be eligible for a return or exchange.

Damaged, Defective, or Misprinted Products

If you receive a product that is damaged, defective, or incorrectly printed due to an error on our end, we will provide a free replacement or refund.

To process your request, you must:

  • Contact us within 3 days of delivery.
  • Provide an unboxing video showing the package being opened.
  • Share clear photos of the damaged, defective, or misprinted product.

Once your claim is verified, we will arrange a replacement or process a refund at no additional cost to you, including shipping.

Conditions

To be eligible for any return or exchange:

  • The product must be in its original condition.
  • The unboxing video must clearly show the package being opened from the sealed condition.
  • Claims without the required evidence may not be approved.
  • Products that have been used, washed, altered, or damaged after delivery are not eligible for return or exchange.

Refund Process

If your return is approved, the refund will be processed to your original payment method (or as store credit, if mutually agreed) after the returned product has been received and inspected. Processing times may vary depending on your payment provider.

Need Help?

If you need assistance with a return, exchange, or refund, please contact our support team within 3 days of delivery with your order number, unboxing video, and supporting images. We'll be happy to help resolve your issue as quickly as possible.

Mail us at - crew.driplordz@gmail.com